The office of the Ombudsman wants the Lands PS fired over what it termed improper conduct through inaction, unresponsiveness, inefficiency and ineptitude.
Citing 165 pending complaints to the ministry, the Commission on Administrative Justice said it had written to President Uhuru Kenyatta on the matter.
“The commission has noted with concern that PS Mariamu El Maawy has failed in her ultimate role as the accounting officer of the ministry,” the CAJ said in a statement on Thursday.
“The action and conduct of the PS has affected the turnaround time for resolution of complaints,” it further said noting Maawy admitted to the unresponsiveness but has taken no action.
The Ombudsman cited the complaints as concerning service delivery, unlawful official conduct, unresponsiveness, inaction, unlawful official conduct and abuse of power.
It said it has handled 86,905 complaints, 7.63 per cent of which were against the ministry, noting that in 2013, 9.73 per cent of 18,257 complaints were against the ministry.
The office said the inaction has prolonged the suffering of complainants and impeded public sector reforms that seek to improve service delivery affecting land reforms.
“The commission has encountered difficulties in resolving the complaints as most of the inquiries to the ministry go unanswered or take inordinately long to be addressed,” the office said.
The CAJ said there has been no improvement despite its meeting with the PS on May 23, 2014.
Uhuru has powers to dismiss a Principal Secretary in accordance with Article 155 of the Constitution.
